Course Description

Working closely with senior managers and executives, the Executive Secretary or Personal Assistants must be able to perform administrative or managerial roles as well as provide support to the management team. They also need excellent computing and communication skills, as well as a range of specialist business skills. This course covers professional image, effective communication, business letter writing, dealing with difficult people, time and stress management, organizing meeting, and filling system.
 

Course Goal

To enhance the participants’ knowledge, skills and abilities necessary to improve effectiveness of office personnel and administrative staff in meeting their roles and maximising their contribution to their teams and organisations
 

Course Objectives

By the end of the course, participants will be able to:

• Understand the role of the office manager/administrator.
• Communicate effectively (orally and in writing) for carrying out responsibilities in an effective manner.
• Properly and professionally handle telephone calls.
• Effectively serve internal and external customers.
• Effectively organize and manage his time and others time.
• Effectively organize meetings.
• Determine the main causes of stress and apply the techniques needed to control them.

Who Can Benefit

Administrators, assistants, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior-level employees.