Course Description

Process mapping is a management tool used to visually depict the flow of work and the steps and people involved in a business process. These maps are also commonly referred to as flowcharts or workflow diagrams. Organizations use this tool to gain a better understanding of a process and to improve its efficiency. By creating easy-to-follow diagrams, stakeholders can identify aspects of a process that they can improve. This includes identifying bottlenecks in workflows and other inefficiencies like repetitive tasks that are ideal for automation
In this training course, trainees will acquire the knowledge and skills to map and model their business processes from enterprise level through to detailed workflow level. The training course provides a step-by-step approach to effectively map, measure, analyze and improve processes to ensure that business process models accurately reflect the current ‘as is’ reality define an optimized ‘to be’ state that can form the basis of a process improvement program.

Course Goal

To enhance the participants’ knowledge, skills, and ability to understand and apply  Process mapping as a management tool to all aspects of business process improvement.

Course Objectives

By the end of the course, participants will be able to:

• Understand business processes and their components.
• Apply process mapping, measurement and analysis methods and techniques.
• Define processes using a subset of Business Process Modeling Notation (BPMN).
• Diagnose the health of a business process.
• Use process improve techniques to transform business processes.

Who Can Benefit

This course is suitable to a wide range of professionals but will greatly benefit:

• Business managers
• Operations managers
• Business process analysts
• Process owners
• Business and systems analysts
• Information technology professionals
• Business process management project leaders
• Business process management project team members
• Quality specialists